15.2.2 Service Request Details

This topic describes the systematic instruction to Service Request Details screen.

Once the user clicks on a service request record from the search results page, an overlay page opens displaying all the details of the service request, along with the status.

To view the details of a service request:

1. In the Track Request search results screen, click the Request Name link of the specific service request record to view the details of that service request.
   An overlay displaying the details along with the status of the specific service request appears.

   Figure 15-5 Service Request Details

   
   

   
   Description of "Figure 15-5 Service Request Details"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 15-3 Service Request Details - Field Description

   Field Name	Description
   Status History	The status history of the service request, highlighting the current status is displayed.
   Details	Information specified in below fields are related to details.
   Reference Number	The reference number generated at the time the service request was raised.
   Date Requested	The date on which the service request was raised.
   Request Name	The name of the service request.
   Comments from Bank	Any comments made by the bank are displayed here.
   Request Details	The details of the requested service. All the fields captured at the time of raising the SR will be populated.

2. Click icon to close the overlay and to navigate back to the Service Request Summary screen.