15.2.1 Track Requests - Search

This topic describes the systematic instruction to the Track Requests - Search screen.

Figure 15-3 Track Requests - Search

Description of "Figure 15-3 Track Requests - Search "

Figure 15-4 Track Requests - Search Result

Description of "Figure 15-4 Track Requests - Search Result"

Note:

The fields which are marked as Required are mandatory.

For more information on fields, refer to the field description table.

Table 15-2 Track Requests - Search Result - Field Description

Field Name	Description
Search Criteria	Information specified in below fields are related to Search Criteria.
Product Name	The name of the product for which the service request is to be searched.
Category Name	The service request category name related to the product selected.
Date Range (From Date – To Date)	The user can search for service requests initiated between two dates by specifying a date range.
Status	The user can search for service requests based on status.
Search Results	Information specified in below fields are related to Search Results.
Date	The date on which the service request was raised.
Request Name	The name of the service request.
Reference Number	The reference number generated at the time the service request was raised.
Status	The current status of the service request.

To search for a service request:

1. Enter search criteria in the service request search fields.
2. Click Apply.
   • The search results based on the search criteria appears on the Track Requests screen.
   • Click Reset to clear the search parameters.
3. Click the Request Name link of the specific service request record to view the details of that service request.
   • Click on the icon to change filter criteria.
   • The search results based on the new defined search criteria appears on the Track Requests screen.