2 FAQ

1. While setting up secure PIN in application can 2FA be introduced post login with credentials and before setting up PIN?

   Yes, this is supported in the product. (Only OTP).

2. What other options are available other than PIN to setup in application like Fingerprint, Eye, pattern, etc. In addition, can we change/switch to other options after login to App?

   Only PIN is supported out of box.

3. How can I reset the PIN if I forget the PIN?

   Currently, forgot PIN is not supported. In case if user enters the incorrect PIN for more than ‘N’ times, then the user will need to re-register in the app using his internet banking credentials and redefine the PIN.

4. If incorrect PIN is entered beyond the maximum allowed failure attempts then what are consequences?

   User/App will not get locked but will be forced to re-register in the app using his internet banking credentials and redefine the PIN.

5. In case of multiple users, is PIN required for all users?

   No, PIN is not required for all users. PIN is for the App and is setup during first user registration, after which the registered user can add / delete other users.

   For changing the PIN, the App needs to be reinstalled.

6. This App is supported in Android/IOS with which version. In addition, is it supported by other Platform like Blackberry/Windows/etc. and with which respective version?

   No, only iOS (11, 12) and android (six and above) are supported out of box.

7. Can this App be installed in rooted device?

   Before the soft token app installation there will be a check if a device is rooted. Whereas, post app installation, if a device is rooted, there will be no change since this is an offline app.

8. Is internet required to use this App post first time login to use or can be used without internet?

   Internet is required during app installation and for first time login. Post that internet is not required.

9. Will time difference of mobile device in terms of time zone and with different timings set to phone (i.e. 15 min early) and OBDX server will cause any problem?

   HOTP does not have any impact. In case of TOTP, the time zone offsets are already handled. However, in case of a device time mismatching with the server time, in that case there will be issue.

10. If a person changes mobile device or if a person uninstall and install the App in same device, is activation again required?

    User will need to re-register in the app using his internet banking credentials and redefine the PIN.

11. What are all the use cases where App gets locked?

    User/App will not be locked but will be forced to re-register in the app using his internet banking credentials and redefine the PIN. There are no use cases for app lock.

12. If App gets locked, can the Admin unlock the App or assist customer to unlock it?

    Not applicable.

13. Can language translation be done for this App?

    Yes.

14. What is the Length of token or OTP?

    Length of the token is configurable, by default it is six.

15. What is the maximum time of code to validate TOTP and HOTP?

    Maximum time to validate TOTP is n buckets of 30 seconds, wherein n is configurable and default value is six. As far as HOTP is, concerned expiry is configurable.

16. After how many number if invalid attempts the app will be locked?

    Number of allowed invalid attempts are configurable as a part of app build. App will not be locked.

17. Currently OTP & Token are supported by this App or only Token?

    A token, which will be generated by an app, is a onetime password (OTP) to be used to authenticate the transaction.

18. Is Self-registration is available for user without admin intervention. Currently bank is live with customer and has one maintenance i.e. check box to tick for soft app registration can these be short-circuited and user himself register for this?

    There is no admin intervention required for app registration; the user himself will register for the app.

19. Can I register PaySecure app on multiple devices for same user?

    No, registering PaySecure application on multiple devices for the same user is not allowed. The token generated from the latest installed mobile app would be valid.

20. Can I register multiple user IDs using one PaySecure application installed on one device?

    Yes, you can register multiple users on PaySecure application installed on one device.