2 View Account Balance

This topic provides the systematic instructions to view balance in account using the Siri Payments feature.

In addition to using Siri to initiate voice based payments on their mobile devices, users can also use Apple’s voice command assistant to perform balance inquiries on any mapped account.

Note:

Siri cannot be used to fetch account balance of multiple account types in one go.

Features Supported In the Application

  • Balance inquiry of accounts i.e. Savings, Current, Mortgage Accounts and Credit Cards.

Pre-requisites

  • The user’s mobile device needs to support software version iOS 11 or any higher version.
  • The user needs to provide Siri with the permission to access the bank application.
  • The application role to which the user belongs is provided access to Account Balance Inquiry as a transaction through touch point Siri by way of Role Transaction Mapping.
  • The user must have a valid account with bank that is enabled for online banking.

To initiate an account balance inquiry through Siri:

  1. Launch Siri by holding the Home button or by calling out ‘Hey Siri’ depending on the settings enabled on the device.
  2. Initiate an account balance inquiry by using a voice command such as "Hey Siri, what is my account balance in my Savings account?" specifying the required command words and the account type for which you want to check the balance.
    The user will be prompted to authenticate their identity through Touch ID or Face ID to proceed with the account balance inquiry.

    Figure 2-2 Touch ID Authentication


    Description of Figure 2-2 follows
    Description of "Figure 2-2 Touch ID Authentication "

  3. Scan the user's fingerprint to verify their identity with a single touch.
    The system will display the account balance(s) for all accounts of the specified type.

    Figure 2-3 Savings Account Balance screen


    Description of Figure 2-3 follows
    Description of "Figure 2-3 Savings Account Balance screen "

  4. Click left arrow icon to view the details of the selected account.

    Figure 2-4 Savings Account Balance Details screen


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    Description of "Figure 2-4 Savings Account Balance Details screen "

    Figure 2-5 Checking/Current Account Balance Details screen


    Description of Figure 2-5 follows
    Description of "Figure 2-5 Checking/Current Account Balance Details screen "

  5. Click left arrow icon to view the balance details in selected account.

    Figure 2-6 Checking/Current Account Balance Details screen


    Description of Figure 2-6 follows
    Description of "Figure 2-6 Checking/Current Account Balance Details screen "

    Figure 2-7 Mortgage Account Balance screen


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    Description of "Figure 2-7 Mortgage Account Balance screen "