2 FAQ

1. How do I define the PIN for the wearable?

   You will need to register the wearable by pairing the wearable with the mobile device, go to my preferences àsecurity and loginà wearable registration, enter the password and define the PIN on the mobile device. The PIN will be stored in the key store of the wearable.

2. How do I reset my PIN for the wearable?

   You will need to pair the wearable with the mobile device, go to my preferences àSecurity and login àSet/Reset PIN, enter the password and define the new PIN on the mobile device. The new PIN will be stored in the key store of the wearable.

3. Do I need to pair my wearable with mobile device every time I wish to perform transactions/inquiries from the wearable?

   No. You don’t need to pair the wearable with the device once the registration is complete. You need to be on Wi-Fi connectivity to login from the wearable with the defined PIN and perform transactions and inquires.

4. Can I enable snapshot from the wearable directly if I have already enabled it on mobile application?

   No. You cannot enable snapshot from the wearable but needs to be enabled from the mobile device. If you had already enabled it on the mobile device, then disable snapshot, pair the wearable with the mobile device and re-enable snapshot from the mobile device.

5. If I have disabled snapshot on the mobile device, can I access the same through wearable?

   No. You cannot access snapshot from the wearable once disabled on the mobile device. You will need to enable from the mobile device again to access the same from the wearable.

6. If I have lost the wearable or not in possession of the same, can I de-register the same?

   Yes, you can de-register the registered wearables by logging into the application with your credentials, go to My Preferences > Settings > Registered Wearables and disable the wearable.

7. Can I register an Android wearable with application on Apple mobile device?

   No, currently registration of Android wearable is not supported with Apple device.

8. Can I register multiple wearables with my credentials?

   No. Only one wearable can be paired for registration and once registration is complete you will need to de-register that device before registration of new wearable device.