Table of Contents Table of Contents Title and Copyright Information Preface Purpose Audience Acronyms and Abbreviations List of Topics Prerequisites General Prevention Best Practices Related Documents 1 Troubleshooting Technical Flows 1.1 Where is the Problem 1.2 Preliminary Checks from UI 1.3 Troubleshooting Environmental Issues 1.3.1 Possible Issues While Deploying Services 1.3.1.1 Service Deployment is failing due to Flyway 1.3.1.2 Other possible issues 1.3.2 Possible Issues in Login and Screen Launch 1.3.2.1 Login Page is not Launching 1.3.2.2 Unable to login after launching the application 1.3.2.3 Unable to login after restarting the services 1.3.2.4 Menus are not displayed after logging in 1.3.2.5 Screens are not launching after logging in 2 Troubleshooting Kafka 2.1 Consumer Services 2.2 Producer Services 2.3 Debugging Consumer/Producer health and troubleshooting 2.3.1 Logs to analyze 2.3.2 Tables to analyze 2.4 Configurations 3 Health Checks 3.1 Eureka Dashboard 3.2 Application Services 4 Troubleshooting Application Workflows 4.1 Oracle Banking Liquidity Management – Subdomains List 4.2 Micro Frontend Architecture 4.2.1 First level issues 4.2.1.1 Error Message not shown 4.2.1.2 Setting Log file path 4.2.1.3 Dynamic log generation issues 4.2.1.4 Call is failing in Gateway 4.2.1.5 Logs are not generated 4.2.1.6 Code error in GCS side 4.2.1.7 404 Error 4.2.1.8 500 Internal Error 4.2.2 Transaction Data Verification 4.3 Payment Service Integration Troubleshooting 4.3.1 Balance Fetch (FCUBS) is failing 4.3.2 Accounting call (FCUBS) is failing 4.3.3 OBPM call is failing 4.4 Troubleshooting SMS Errors 4.5 Oracle Banking Routing Hub Configuration 5 Troubleshooting OutOfMemory issues 5.1 Extracting Heapdump 5.1.1 Heap Dump 5.1.1.1 Remote Heap Monitor setup 5.2 JFR Tool in Java 5.3 Quick Recovery A Business Error Codes Index