1.10 SLA Status Summary

This topic describes systematic instructions to view SLA Status Summary dashboard.

The SLA status widget is available in the Dashboard and is accessible as per user credentials. The Widget displays the SLA status maintained at the process level. The Widget displays only those tasks that are not being handed off to the Back Office system.

Click the right arrow on the widget to view the SLA widget in graphical chart (doughnut chart) as well as in tabular form.

The SLA Status Widget highlights the tasks that are Within SLA (in green), Nearing SLA breach (in amber) and breached SLA (in red)

The SLA Status Summary dashboard allows the logged-in bank user to view the details of the SLA Status for the various products originated by them.

Specify User ID and Password, and login to Home screen.

1. On Home screen, click Dashboard.
   The SLA Status Summary - Graphical View dashboard displays in Dashboard screen.

   Figure 1-24 SLA Status Summary - Graphical View

   
   

   
   Description of "Figure 1-24 SLA Status Summary - Graphical View"

   
   
2. Click icon to view the SLA status summary in Tabular view.
   The SLA Status Summary - Tabular view dashboard displays in Dashboard screen.

   Figure 1-25 SLA Status Summary - Tabular View

   
   

   
   Description of "Figure 1-25 SLA Status Summary - Tabular View"

   
   

   For more information on fields, refer to the field description table.

   Table 1-10 SLA Status Summary – Field Description

   Field	Description
   Status	Displays the SLA Status.
   Process Reference Number	Displays the Process Reference Number.
   Branch	Displays the Branch.
   Process Name	Displays the Process Name
   Stage Name	Displays the Stage Name.
   Customer ID	Displays the Customer Id.
   Currency	Displays the Currency.
   Amount	Displays the Amount.

3. Click Filter icon to filter the data.
   The Filter by screen displays.

   Figure 1-26 Filter By

   
   

   
   Description of "Figure 1-26 Filter By"

   
   

   For more information on fields, refer to the field description table.

   Table 1-11 Filter By – Field Description

   Field	Description
   Customer Id	Click Search icon and select the Customer Id from the list
   Branch	Select the required Branch Code & Name from the drop-down list.
   Process Name	Select the process name.
   From Date	Select the date from when the SLA information needs to be fetched.
   To Date	Select the date till when SLA information needs to be fetched. Note: By default branch date will be shown.
   SLA Status	Select the SLA Status from the drop-down list. The available options are: Within SLA nearBreach breached