2.17.9 Clarification Details

You raise the clarifications using this section.

To add the clarification details:

1. Click Clarification Details to raise a new customer clarification request or view the existing request.
2. Click New Clarification to request new clarification.

   The New Clarification screen is displayed.

   Figure 2-83 New Clarification

   
   

   
   Description of "Figure 2-83 New Clarification"

   
   
3. Enter the subject and the clarification detail in the New Clarification Pop-up screen. The system also allows you to upload the document for the Clarification being raised.

   Figure 2-84 Upload Documents

   
   

   
   Description of "Figure 2-84 Upload Documents"

   
   
4. Once the details are updated, click Save. Clarification Request once raised moves the application to ‘Awaiting Customer Clarification’ state. The application continues to be assigned to the user who had raised the request. All the applications for which the specified user has requested clarification can be viewed and actioned from the Awaiting Customer Clarification sub-menu available under Task menu.

   Select the Application from the Awaiting Customer Clarification sub-menu available under the Task menu. Click on the Clarification Details from the header.

5. Select the specific clarification to take action on it.
   Allowed actions are as following:

   • Adding New Conversation
   • Withdraw Clarification
   • Accept Clarification

   Once the Clarification is either withdrawn or accepted, the application moves back to the My Task sub-menu available under Task menu, post which the user can edit the application and submit the specified stage. Clarification once raised and actioned are available throughout the application processing by the other users working on the other stages of the application by clicking on Clarification Details from the header.