2.1.1.2 For Small and Medium Business (SMB) Customer Type

The topic describes the process to capture or edit customer information of Small and Medium Business type of customers.

To capture applicants details

1. In the Current Application Entry stage, update the customer details in the Applicants data segment based on the respective customer type.

   The Applicants - Small and Medium Business (SMB) screen is displayed.

   Figure 2-5 Applicants – Small and Medium Business (SMB)

   
   

   
   Description of "Figure 2-5 Applicants – Small and Medium Business (SMB)"

   
   
2. Specify the details in the relevant data fields. For more information on fields, refer to the field description table below.

   Table 2-2 Small and Medium Business – Field Description

   Field	Description
   Customer Type	Displays the customer type based on the product selected.
   Doing Business As	Displays the business name of the SMB customer.
   Registration Number	Displays the registration number of the business.
   Date of Registration	Displays the registration date of the business.
   Edit	Click Edit to modify the existing customer details and address details. Click Save to save the modified details and click Cancel to cancel the modifications. The Edit appears only for existing customers.
   Existing Customer	Switch to indicate if customer is existing customer.
   CIF Number	Search and select the CIF number. This field appears if the Search Existing Customer option is selected.
   Advance Search	Click this button to perform party using advance parameters. For more information on advance search, refer to the Advanced Search section in the Individual Customer Type topic.
   Doing Business As	Specify the name of the business.
   Registration Number	Specify the registration number of the business.
   Date of Registration	Select the registration date of the business.
   Country of Registration	Search and select the country code where the business is registered.
   SMB Classification	Select the SMB Classification from the drop-down list. Available options are: Micro Medium Small
   Customer Category	Search and select the customer category.
   SMB Registration Number	Specify the SMB registration number.
   Tax Identification Number	Specify the tax identification number of the SMB customer.
   Goods and Service Tax ID	Specify the goods and service tax ID.
   Business License	Specify the business license.
   Preferred Language	Select the preferred language from the drop-down.
   Preferred Currency	Select the preferred currency.
   Relationship Manager ID	Specify the relationship manager ID.
   Enable Online Banking	Switch to indicates whether a customer wants to use online banking. This field displays only to new customers.
   Upload Logo	Click Upload Logo button to upload the logo for the business.
   Address	This section displays the added address of the applicant. It is mandatory to add communication address of the applicant. Click to add address details. Click to perform below actions on the added address details, Click View to view the address details. Click Edit to edit the address details. Click Delete to delete the address details.
   Address Type	Select the address type for the applicant from the drop-down list. The options in this drop down appears based on the Common Core Maintenance.
   Effective Date	Select the date when the applicant start residing at the specified address.
   Make this as preferred address	Switch to prefer the entered address for communication.
   Search Address	Specify the address to search for the already captured address. Based on the configuration, on entering a few letters, the system fetches the related address that is already captured. Based on the selection, the fields are fetched in the address section.
   Unstructured Address	Switch to display the fields for capturing the unstructured address. Switch to hide the unstructured address fields.
   Address Line 1/Building Name	Specify the building name. Note: The maximum length is 105 characters.
   Address Line 2/Street Name	Specify the street name. Note: The maximum length is 105 characters.
   Address Line 3/City/ Town Name	Specify the city or town name. Note: The maximum length is 105 characters.
   Address Line 4/Landmark	Specify the landmark. Note: The maximum length is 105 characters.
   Country	Select and search the country code.
   State/Country Sub Division	Specify the state or country sub division. This field appears based on the selected country code.
   Zip Code/Post Code	Specify the zip or post code of the address. Note: The maximum length is 16 characters and allows alphanumeric characters, including spaces.
   Zip +4	Specify the zip extension code of the address.
   Structured Address	Switch to display the fields for capturing the structured address. Switch to hide the structured address fields.
   Department	Specify the name of department. Note: The maximum length is 70 characters.
   Sub Department	Specify the name of sub department. Note: The maximum length is 70 characters.
   Street Name	Specify the street name. Note: The maximum length is 70 characters.
   Building Number	Specify the building number. Note: The maximum length is 16 characters.
   Building Name	Specify the name of the building. Note: The maximum length is 35 characters.
   Floor	Specify the floor number. Note: The maximum length is 70 characters.
   Post Box	Specify the post box number. Note: The maximum length is 16 characters.
   Room	Specify the room number. Note: The maximum length is 70 characters.
   Zip Code/Post Code	Specify the zip or post code of the address. Note: The maximum length is 16 characters and allows alphanumeric characters, including spaces.
   Town Name	Specify the name of the city or town where the customer is located. Note: The maximum length is 35 characters.
   Town Location Name	Specify the name of sub-location or area within the city or town. Note: The maximum length is 35 characters.
   District Name	Select the district from the drop-down list.
   Country	Select the country from the drop-down list.
   Country Sub Division	Select the country sub-division from the drop-down list.
   Address Line 1	Specify the address in line 1. Note: The maximum length is 105 characters.
   Address Line 2	Specify the address in line 2. Note: The maximum length is 105 characters.
   Contact Details	In this section, user can provide digital contact details. Click Add Contact button to add new contact details.
   <Communication Mode>	Select the communication mode from the drop-down list. The available options are: Mobile Phone Email
   Country	Select the country along with international subscriber dialing code of the mobile phone from the drop-down list. The drop-down list option consist of country code, country name and subscriber dialing code. This field appears only if user selects the Mobile Phone option as communication mode.
   Mobile Number	Specify the mobile number.
   Preferred	Select to indicate if the given mobile number is the preferred number.
   Action	User can edit or delete the added mobile details.
   Email Id	Specify the email ID. This field appears only if user selects the Email option as communication mode.
   Preferred	Select to indicate if the given email ID is the preferred ID.
   Action	User can perform one of the following actions. Click to save the contact details. Click to edit the added contact details. Click to delete the contact details.

3. Click Next to navigate to the next data segment, after successfully capturing the data. The system will validate all mandatory data segments and data fields. If mandatory details are not provided, the system displays an error message for the user to take action. User will not be able to proceed to the next data segment, without capturing the mandatory data. If the Customer Dedupe check is enabled, the application will perform the Dedupe check for the new customer details on clicking Next button. For more information, refer the Customer Dedupe Check section.

Customer Dedupe Check:

Based on the customer dedupe service is enabled in the Origination Preference screen. Once the new customer details is captured and click Next button on the Applicants screen, the system compares the same with the existing customers records. If there are any matching hits, the list of Duplicate records which matches to the New Customer Details will be displayed.

The customer details are compared based on a set of attributes configured. (Refer to Oracle Banking Party Documentation for Dedupe attributes configuration).

4. Click Next to perform the dedupe check and display the result.

   The Dedupe Result screen is displayed

   Figure 2-6 Dedupe Results

   
   

   
   Description of "Figure 2-6 Dedupe Results"

   
   

   For more information on fields, refer to the field description table below.

   Table 2-3 Dedupe Results – Field Description

   Field	Description
   CIF Number	Displays the CIF Number.
   PTY Number	Displays the PTY Number.
   First Name	Displays the First Name.
   Last Name	Displays the Last Name.
   Customer Type	Displays the Customer Type.
   DOB	Displays the Date of Birth.
   Contact Number	Displays the Contact Number.
   ID/Registration Number	Displays the Registration number.
   Status	Displays the Status of the Dedupe check.