3.5.16 Status Change Inquiry

User can view the status movements for the selected loan using the Status Change Inquiry screen.

To perform status change inquiry:

Note:

The fields marked as Required are mandatory.

1. On the Homepage, from Retail Lending Services mega menu, under Accounts, click Status Change Inquiry. User can also open the screen by specifying Status Change Inquiry in the search icon bar and selecting the screen.
   The Status Change Inquiry screen is displayed.

   Figure 3-74 Status Change Inquiry

   
   

   
   Description of "Figure 3-74 Status Change Inquiry"

   
   
2. Select the appropriate option from the Search by field.
3. Perform the required action, based on the option selected from the Search by field.
   The status change details are displayed.

   Figure 3-75 Status Change Details

   
   

   
   Description of "Figure 3-75 Status Change Details"

   
   
4. On the Status Change Inquiry, view the required details. For more information on fields, refer to field description table.

   Table 3-51 Status Change Inquiry – Field Description

   Field	Description
   Search by	Users can search for an account number by using any of the available search criteria. The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name. Other search options available in the Search by field are Customer ID, Tax Identification Number, Mobile Number, and Email. A specific customer ID can be searched by providing the customer name or customer ID. If Tax Identification Number, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked. For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation.
   Status Frozen?	Displays whether the account status is frozen or not.
   Freeze Start Date	Displays the start date to change the account to freeze status.
   Freeze End Date	Displays the end date to remove the freeze status from the account.
   Status Change Details	This section displays the status change details of an account.
   Change Date	Displays the date on which the status was changed.
   Status Changed To	Displays the changed status.