3.5.3 Canceling a PTP
You can cancel a PTP, if required. While canceling a PTP, you must provide the reason for cancellation.
To cancel a PTP:
- Navigate to the Case Summary page.
- In the Account widget, select the required account from the account list.
- In the Promise To Pay widget, click .
- In the Promise Details section, click Cancel corresponding to the promise that you want to cancel.
- In the Reason for Cancellation section, select the reason for cancellation from the Reason list.
- Click Save.