3 Case Summary

This Case Summary page facilitates you to view and manage a case. It displays all the information related to a case and helps you to perform various tasks.

When details of delinquent accounts are received in Oracle Banking Collections and Recovery application, cases are automatically created by the system. Cases are created on the primary customer of the account.

The Case Summary page consists of the following widgets:

• Case
• Account
• Customer
• Quick Links
• Tasks
• Promise to Pay
• Activity

The Quick Links widget consists of the following action links using which you can perform various tasks:

• Notes
• Payment Details

Note:

You can navigate to Case Summary page using the Case Search page or Task Summary page.