2.3 Intelligent Segmentation and Task Workflow Management

Oracle Banking Collections and Recovery provides an extensive and configurable functionality of segments and strategies which helps in managing workflow of delinquent accounts efficiently.

Segments facilitate in grouping of accounts based on rules, and configuring the strategies applicable on accounts associated with segments. Strategies help in grouping of tasks that are to be performed for collection of amount due from the customers associated with the delinquent accounts.

The key features of this functionality are:

• Facilitates in automatic segmentation and allocation of accounts to collectors.
• Helps in grouping various tasks through strategies and mapping it to segments.
• Provides framework to define tasks, and the sequence and life cycle of tasks.
• Facilitates to define task dependencies for the tasks mapped with strategies.
• Facilitates to configure task escalation and task expiry parameters for the tasks mapped with strategies.