2 Key Features
Oracle Banking Collections and Recovery is designed to assist financial institutions with managing the repayment of their consumer debt portfolios. The solution helps in accurate tracking and monitoring of delinquent accounts with high standards of efficiency.
Key capabilities of Oracle Banking Collections and Recovery are as follows:
- Case Creation for Delinquent Accounts
- Rules Engine to Automate Decision Making
- Intelligent Segmentation and Task Workflow Management
- User Allocation and User Management
- Capture Customer Interactions
- Email Alerts
- SMS Alerts
- Letter Communication
- Promise to Pay
- Task Management
- Case Management
- Active Account History
- Collector’s Dashboard
- Business Configurations
- Case Creation for Delinquent Accounts
Oracle Banking Collections and Recovery provides framework to accept delinquent accounts from various hosts across multiple products. Based on the delinquent accounts received, cases are created against the customer. - Rules Engine to Automate Decision Making
Oracle Banking Collections and Recovery has an inbuilt rules engine which is highly configurable and manageable. It helps to reduce manual intervention without impacting the key performance measures. - Intelligent Segmentation and Task Workflow Management
Oracle Banking Collections and Recovery provides an extensive and configurable functionality of segments and strategies which helps in managing workflow of delinquent accounts efficiently. - User Allocation and User Management
Oracle Banking Collections and Recovery supports work items to be assigned based on predefined configurable logic. - Capture Customer Interactions
Oracle Banking Collections and Recovery provides the capability to capture details of customer interactions. This helps in various processes, such as further segmentation of accounts. - Email Alerts
Oracle Banking Collections and Recovery facilitates to send email alerts to customers based on configuration. - SMS Alerts
Oracle Banking Collections and Recovery facilitates to send SMS alerts to customers based on configuration. - Letter Communication
Oracle Banking Collections and Recovery facilitates to generate Letters, based on the configuration, which can be sent to customers. - Promise to Pay
Oracle Banking Collections and Recovery facilitates the collectors to capture and track promise made by the customer to pay amount due on the delinquent account. - Task Management
Oracle Banking Collections and Recovery provides a smart and user friendly interface for collectors to manage and work on the assigned tasks. For supervisors, it also facilitates to view and track the tasks of collectors under the supervisor's user groups. - Case Management
Oracle Banking Collections and Recovery provides a comprehensive Case Summary screen to manage cases created against the delinquent accounts. The widget-based interface of the screen is customizable. It provides collectors all the information related to the case and helps in performing various transactions. - Active Account History
Oracle Banking Collections and Recovery provides an option to view history of an active account from Case Summary Screen. This screen displays timeline view based on start and end dates of the cases. Next level details display the segments, which ran on the account for the case in context. - Collector’s Dashboard
Oracle Banking Collections and Recovery provides a comprehensive dashboard for Collectors. Collector’s Dashboard is created to bring more transparency and deeper insights for individual collectors. Collectors can view and monitor vital information through various widgets. Additionally the widget-based interface of the screen is customizable. - Business Configurations
Oracle Banking Collections and Recovery provides maintenance screens that facilitate to setup and maintain day zero configurations required to perform various transactions efficiently.