Table of Contents Table of Contents Title and Copyright Information Preface Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions 1 Introduction 2 Collector Dashboard 2.1 Key Performance Indicators 2.2 Current Tasks 2.3 Upcoming Promises 2.4 Task Aging 2.5 Tasks History 2.6 Collection History 3 Case Search 3.1 Searching for Cases 4 Case Summary 4.1 Case 4.2 Account 4.3 Customer 4.4 Tasks 4.4.1 Adding Ad hoc Tasks 4.4.2 Updating Details of Call Task 4.4.3 Escalating a Task 4.5 Promise to Pay 4.5.1 Creating a Quick PTP 4.5.2 Creating an Advanced PTP 4.5.3 Canceling a PTP 4.6 Activity 4.6.1 Searching an Activity 4.7 Communication Details 4.8 Notes 4.8.1 Creating a Note 4.9 Payment Details 4.9.1 Searching a Payment 4.10 History 4.10.1 Viewing History of a Closed Case 5 Task Summary 5.1 Tasks 5.1.1 Searching for a Task 5.1.2 Escalating a Task 5.2 Account 5.2.1 Searching for Account Specific Tasks 5.2.2 Reassigning Account Specific Tasks Index