3.2 Edit Case Status

To edit a user-defined Case Status, follow these steps:

1. Navigate to the Case Actions/Statuses page.
2. Select the Case Statuses tab. Select the Status Code and click Edit . The Edit Status window is displayed.
3. Edit the Status Type and Status Name as required.

   Note:

   You cannot edit the Status Code.
4. Click Save. A confirmation message is displayed: Saved Successfully.

   Note:

   If you have configured the out-of-the-box case status ‘Pending Review’ (PNDR) in the Case Workflow, the ‘Review in Progress’ (RNPR) case status must be the next connected status. Cases are completely disabled in PNDR status and become enabled only when the Reviewer opens the case to trigger the update in the Case Workflow from PNDR status to RNPR status.