6 Mapping Action Reasons

The Action Reason Mapping feature allows the Administrators to map reasons to status changing actions related to case type. Action reasons are shown under the Reason drop-down in the Take Action pop-up window whenever the status changing action is selected. Administrators can also designate whether or not report generation is required for the particular action reason and configure the necessary report type.

Note:

When migrating Action Reason Mapping, you must first migrate the associated PMF_PROCESS workflow.