6.1 Adding Action Reasons

To add an action reason, follow these steps:

1. Navigate to the Case Actions/Statuses page.
2. Select the Action Reason Mapping tab.
3. Select the Case Type from the Select Case Type drop-down list. The Action List is displayed.
4. Under Action List, click Expand . The Action is expanded.
5. Click Add . The Add Reason window opens.
6. Enter the fields as described in the following table.

   Table 6-1 Add Reason - Field Description

   Field	Description
   Reason Name	Enter a name for the reason.
   Reason Description	Enter a description for the reason.
   Report Generation Required	Select this check box, if you want to generate a report. When you select the check box, the Report Type drop-down appears. From the Report Type drop-down, select an option.

   Note:

   The fields which are marked with asterisk * are mandatory.
7. Click Save. A confirmation message is displayed: Saved Successfully.