6.2 Editing Action Reasons

To edit an action reason, follow these steps:

1. Navigate to the Case Actions/Statuses page.
2. Select the Action Reason Mapping tab.
3. Select the Case Type from the Select Case Type drop-down list. The Action List is displayed.
4. Under Action List, click Expand . The Action is expanded.
5. Click Edit . The Edit Reason window opens.
6. Edit the Action Reason details as required.

   Note:

   The fields which are marked with asterisk * are mandatory.
7. Click Save. A confirmation message is displayed: Saved Successfully.