6.3 Deleting Action Reasons

To delete an action reason, follow these steps:

1. Navigate to the Case Actions/Statuses page.
2. Select the Action Reason Mapping tab.
3. Select the Case Type from the Select Case Type drop-down list. The Action List is displayed.
4. Under Action List, click Expand . The Action is expanded.
5. Click Delete . A confirmation message appears.
6. Click OK to delete the action reason. A confirmation message is displayed: Deleted Successfully.