A.2.56 Customer / Business Number Update

During account on-boarding, if the Customer / Business number associated to the account is not actual one or a dummy number is provided, the same can be updated later during servicing stage of the account. Accordingly, you can update the Customer / Business number maintained in the system by posting CUSTOMER NUMBER MAINTENANCE or BUSINESS NUMBER MAINTENANCE non-monetary transactions in Customer Service > Maintenance > Transaction Batch Information section.

Table A-160 To update customer/business number

Transaction	Parameters
CUSTOMER NUMBER MAINTENANCE CUS_NBR_MAINT or BUSINESS NUMBER MAINTENANCEBUSINESS BUS_NBR_MAINT	TXN DATE Select the transaction date from adjoining calendar.
	EXISTING CUSTOMER / BUSINESS NUMBER Specify the Customer / Business number that is already associated with the account. System validates and displays an error if the provided number does not match to the existing number in the system.
	CUSTOMER / BUSINESS NUMBER Specify the new/actual Customer / Business number that is to be updated to the account. System validates and displays an error if the provided number already exists in the system.
	COMMENTS Additional information if any.

On successfully posting the transaction, a confirmation message is displayed in Result section and the record is captured in Customer Service > Customer/Business Details > Customer/Business Information section.