3.3.1.1 Collector Activity

This topic provides information on collector activity. It explains how collector tasks are tracked, managed, and displayed within the application.

The Collector Activity screen displays the number of accounts worked and call activities by collector for the day. It also displays details regarding calls and total number of calls per queue.

To use the Collector Activity

1. On the Dashboard click Dashboard, under Dashboard click User Productivity, under User Productivity click Collector Activity.

   The User Productivity screen displays.

   Figure 3-2 Collector Activity

   
   

   
   Description of "Figure 3-2 Collector Activity"

   
   

   In the Users section, user can view the information. For more information on fields, refer to the field description table.

   Table 3-1 User Section

   Field	Description
   User	Displays the user code.
   Name	Displays the user name.
   Accounts	Displays the number of accounts worked.
   Call Activities	Displays the number of call activities.

2. In the Activity Details section, user can view information for the selected user. A brief description of the fields is given below:

   Table 3-2 Activity Details Section

   Field	Description
   Queue Name	Displays the queue name.
   Left Messages	Displays the left message activity count.
   Promise To Pay	Displays the promise to pay activity count.
   No Answer	Displays the no answer activity count.
   Other	Displays the other activity count.
   Total	Displays the total activity count.