3.3.1.2 Service/Collection Queues

This topic explains how to access and manage the Service/Collection Queue.

The Service/Collection Queues Status tab displays daily information regarding queues, such as the number of accounts worked, number of call activities, number of accounts pending, and totals number of accounts in the queue. It also displays information about the users who worked on these queues and details of the call activities.

To use the Queues Status tab

1. On the Dashboard click Dashboard, under Dashboard click User Productivity, under User Productivity click Service/Collection Queues.

   The Service/Collection Queues screen displays.

   Figure 3-3 Service/Collection Queues

   
   

   
   Description of "Figure 3-3 Service/Collection Queues"

   
   
   For more information on fields, refer to the field description table.

   Table 3-3 Service/Collection Queues

   Field	Description
   Company	Displays the company name.
   Branch	Displays the branch.
   Queue Name	Displays the queue name.
   Accounts	Displays the number of accounts worked.
   Activities	Displays the number of call activities.
   Pending	Displays the number of accounts pending.
   Total	Displays the number of total accounts.

2. In the Activity Details section, user can view information for the selected queue. A brief description of the fields is given below:

   Table 3-4 Activity Details

   Field	Description
   User	Displays the user code.
   Name	Displays the user name.
   Left Messages	Displays the left message activity count.
   Promise To Pay	Displays the promise to pay activity count.
   No Answer	Displays the no answer activity count.
   Other	Displays the other activity count.
   Total	Displays the total activity count.