2.2.2.1 Other Features on the Results Screen

This topic provides information on the additional features available on the results screen.

The Results screen on the Applications screen has below listed common features (these features are not present on the Result screen on Customer Service screen):

Table 2-7 Other Features on the Results screen

Field	Description
View All	If user select View All check box, all applications in the system accessible with user id appear in the Results screen under search section.
Queue Name Field	This display only field indicates the queue in which the selected application is currently in. (This in normally related to one or more of the following, based on setup: producer, state, or status.)
Secured Box	Indicates that the selected application is secured (that is, that the applicant is an employee of the organization) and may only be loaded by authorized users.
Copy Application	Creates a copy of the selected application. This feature is usually used when an applicant has submitted a previous application or when an applicant submits a second application and user don’t want to retype the information.
New Application	Opens a screen where a user can create a new application by providing required details.
Open Application	Displays the application details for the selected application.
Unlock Application	Unlocks the selected application locked by another user.