8.7.1.3 Terminal Failure

This topic explains the possible terminal failures and steps to be carried out to repair.

Any malfunctioning terminal can be replaced by the Data Center staff or Hardware Engineer with an available terminal. The failure of one or more is not critical to Branch operations. The recommended steps to be followed in case of terminal failure are given below:

• Any malfunction of a terminal should be notified to the Data Center Manager who should perform first level of trouble shooting.
• The terminal should be repaired or replaced by the local vendors as soon as possible.

Remote Branch Terminal failure

Any malfunctioning remote branch terminal should be repaired or replaced by the Hardware Engineer with the available terminal at the branch. The failure of one or more terminals is not critical to remote Branch operations if some remote terminals are in working order. The recommended steps to be followed in case of failure of all the remote terminals, are given below:

• Any malfunction of terminal should be notified to the Hardware Engineer.
• The terminal should be repaired or replaced by the local vendors as soon as possible.
• The transactions should be transmitted to the AMC by telex/phone or FAX incase of both online and offline branches. The AMC should be responsible for smooth operation after receipt of transactions and the fund manager in the AMC should also inform the REG about the developments.

Remote Branch Communications/Modem

If the communications or modem between the main system and remote branch fails, it automatically cut off the hardware in use in the branch. The recommended steps to be followed in case of communications/modem failure are given below:

• Contact the local communications expert to check communication line and for modem check.
• If the line/modem is fixed, continue the normal process after the refresh is completed. If not fixed, the senior officer in the agency branch should decide to telephone the AMC and inform the fund manager and try to communicate the transactions through fax or telephone till such time the system is up.
• For modem failures, backup modem may be arranged from local vendors. Another VSAT network could be made as a stand by but it depends on the financial capacity of the agency. The above mentioned VSAT network should connect the AMC, the agencies and the Registrar.