4.31.1 Edit a Query Record

This topic provides the systematic instructions to edit a Query Record.

Modify the details of a Query Record request that you have already entered into the system, provided it has not been subsequently authorized. Perform this operation as follows:

1. Start the Help Desk Summary screen from the Browser.
2. Select the status of the record that you want to retrieve for modification in the Authorization Status field.
   You can only modify records that are unauthorized. Accordingly, choose the unauthorized option.
3. Specify any or all of the details in the corresponding fields to retrieve the record that is to be modified.
4. Click Search button.
   All unauthorized records with the specified details are retrieved and displayed in the lower portion of the screen.
5. Double-click the record that you want to modify in the list of displayed records.
   The Help Desk Detail screen is displayed.
6. Select Unlock operation from the Action list to modify the record. Modify the necessary information.
7. Click Save to save your changes.
   The Help Desk Detail screen is closed and the changes made are reflected in the Help Desk Summary screen.