4.31 Help Desk Summary

This topic provides the systematic instructions to perform the basic operations on the selected records.

Retrieve a Query Record

1. On Home screen, type UTSHLPDS in the text box and click Next.
   The Help Desk Summary screen is displayed.

   Figure 4-24 Help Desk Summary

   
   

   
   Description of "Figure 4-24 Help Desk Summary"

   
   

   You can retrieve a previously entered query record in the Help Desk Summary screen, as follows:

2. On Help Desk Summary screen, specify any or all of the following details in the corresponding fields:
   • Authorization Status - If you choose the status, then the records matching the specified status are retrieved. If you do not choose any option, then all the records are retrieved.
   • Record status
   • Helpdesk Reference Number
   • Reporting Entity ID
   • Reporting Entity Type

• Edit a Query Record
  This topic provides the systematic instructions to edit a Query Record.
• View a Query Record
  This topic provides the systematic instructions to view a Query record..
• Delete a Query Record
  This topic provides the systematic instructions to delete a Query record.
• Authorize Query Record
  This topic provides the systematic instructions to authorize a Query record.
• Amend a Query Record
  This topic provides the systematic instructions to amend a Query record.
• Authorize a Query Record
  This topic provides the systematic instructions to authorize amended a Query record.