7.2 Support Status Report
This topic gives an overview on Support Status Report.
This type of Support Status Report generated every fortnight after the bank is live on Oracle FLEXCUBE.
This report should be addressed to the Single Point of Contact with the bank and copied to the Implementation Head and Head of Global Support at Bangalore.
Support Status Report Sample
Reporting Period: 16/02 to 30/03
Table 7-3 The Statistics
| Category | Queries | Problems |
|---|---|---|
| Brought forward from last report | 05 | 09 |
| Received in this period | 02 | 00 |
| Solved/Answered | 05 | 04 |
| Not a problem | 00 | 00 |
| Referred back to the bank for more information | 00 | 00 |
| Outstanding | 02 | 05 |
Description of queries answered: Query on Accounting Role Mapping Explained.
Description of problems solved: Minor UI error on Journal Entry input form (Till No 001).
Outstanding Problems: Another Minor UI Error on SV form (being Fixed).
Information awaited from Site: Problems faced in implementing the solution for changing term deposit contracts.
Parent topic: Statutory Report