1.40.2 View SLA Maintenance

This topic describes the systematic instructions to view the list of configured SLA maintenance.

The user can configure an SLA maintenance using Create SLA Maintenance screen.

1. From Home screen, click Core Maintenance. Under Core Maintenance, click SLA Maintenance.
2. Under SLA Maintenance, click View SLA Maintenance.
   The View SLA Maintenance screen is displayed.

   Figure 1-84 View SLA Maintenance

   
   

   
   Description of "Figure 1-84 View SLA Maintenance"

   
   

   For more information on fields, refer to the field description table.

   Table 1-86 View SLA Maintenance – Field Description

   Field	Description
   Process Code	Displays the process code of the SLA Maintenance configured.
   Application	Displays the name of the application
   Authorization Status	Displays the authorization status of the record. The options are: Authorized Rejected Unauthorized
   Record Status	Displays the status of the record. The options are: Open Closed
   Modification Number	Displays the number of modification performed on the record.