1. Administration and Configuration Guide
  2. Generic Configurations
  3. Enable and Disable Users
  4. Prerequisites

Prerequisites

The following prerequisites must be met before you proceed with the password reset:
  • Check if the Authentication Type selected is SMS Authentication & Authorization. Enabling and disabling users does not work for other authentication types. For more details, see the information on Authentication Type field in the Configuration subsection in System Configuration in the OFS Analytical Applications Infrastructure User Guide.
  • Check if Security Questions are enabled and configured. For more details, see the information on Security Questions Enable field in the Configuration subsection in System Configuration the OFS Analytical Applications Infrastructure User Guide.