Adding a New Rule

To add a new rule that establishes the conditions of the assignment within the selected focus from the Assignment Rule Editor, follow these steps:

1. Click Add. The Assignment Rule Editor displays.
2. Type an operation set number in the Operation Set text box.
3. You can add to an existing operation set based on the same attribute by entering the same number as the other rules in that set or you can start a new set by entering the next sequential number.
4. Select either an investigation attribute or a business attribute on which to base the rule in the Investigation Attribute or Business Attribute drop-down lists. This attribute must be the same for any other rules within the same operation set.
5. Select an operator in the Operator drop-down list. If you select the else operation, skip to Step #6 since no value is required for this operand.
6. Type a value in the Value text box. Depending on the attribute, this value can be a numeric or a text string.
7. Select either the next operation set to attach additional rules to this rule in the Next Operation Set text box, or select an owner to assign alerts to in the Owner drop-down list.

   Note:

   Ensure that the new owner has permission to view alerts with the attributes specified in the rule.
8. If you selected a pool in the Owner drop-down list, select a strategy for alert assignment from the Strategy drop-down list.
9. Click Save.
   The system creates the new rule and redisplays the Alert Assigner Editor with the new rule. To ensure that all alerts are appropriately assigned, rules within an operation set should cover the complete range of values for a given attribute. For example, in the following rules, the assignment logic does not cover alerts with score values between 50 and 60 and would thus assign alerts with scores in this range to the Default Owner.

   • Operation Set 2, Attribute REVIEW.score, Operator <, Value 50, Owner JonesRJ.
   • Operation Set 2, Attribute REVIEW.score, Operator >, Value 60, Owner SmithJB.