Modifying a Rule

To modify the rule that establishes the conditions of the assignment within the identified focus from the Assignment Rule Editor, follow these steps:

  1. Click Update for the desired rule. The Assignment Rule Editor displays.
  2. Do one or more of the following:
    • Modify the operation set number in the Operation Set text box.
    • Modify the investigation attribute or a business attribute on which to base the rule from the Investigation Attribute or Business Attribute drop-down lists. This attribute must be the same for any other rules within the same operation set.
    • Modify the operator in the Operator drop-down list.
    • Modify the value in the Value text box. Depending on the attribute, this value can be a numeric or a text string.
    • Modify the next operation set to attach additional rules to this rule in the Next Operation Set text box, or select an owner to assign alerts to in the Owner drop-down list.
    • Modify the strategy selected to assign alerts to the pool in the Strategy drop-down list.
  3. Click Save.
    Rules within an operation set should cover the complete range of values for a given attribute, to ensure that all alerts are appropriately assigned. For example, assume you specify the following rules:
    • Operation Set 2, Attribute REVIEW.score, Operator <, Value 50, Owner JonesRJ.
    • Operation Set 2, Attribute REVIEW.score, Operator >, Value 60, Owner SmithJB.
    This assignment logic does not cover alerts with score values between 50 and 60 and would assign alerts with scores in this range to the Default Owner.