Modifying an Exception

To modify the rule that establishes the conditions of the assignment role from the Assignment Rule Editor, follow these steps:

  1. Select the user role in the Role Based Assignment Limits Editor.
  2. Click Add Exception.
  3. Select the user you want to modify the exception for from the drop-down list.
  4. Click Edit.
  5. Modify the limits.
  6. Click Save. The system updates the rule and redisplays the Alert Assigner Editor with the rule’s updates.