1.5 Generate a Case

Information about generating a case.

When one or more matches are recorded between a watch list and a customer record, a case is generated. The user can take a decision and decide if the alert is a false positive or a true match. If a new alert is generated, a new case is also generated in Enterprise Case Management (ECM).

To generate the case in ECM, run the ScreeningToCaseMgmt batch in the Scheduler Service.