O CS and ECM Table Mapping for Alert Status Customization
When L2 Investigation is enabled and if there is any customization of the alert
workflow (status, action, or standard comments) done to the Customer Screening (CS)
dimension tables listed in the following table, then update the same data in the
corresponding ECM dimension table. As a result Alert summary for the escalated case will
be visible in Enterprise Case Management (ECM) application.
Table O-1 CS and ECM Dimension Tables
| CS Dimension Tables | ECM Dimension Tables |
|---|---|
| FCC_ZCS_STATUS_DIM | FCC_CS_CM_STATUS_DIM |
| FCC_ZCS_STATUS_TL | FCC_CS_CM_STATUS_TL |
| FCC_ZCS_ALERT_PRIORITY_DIM | FCC_CS_CM_ALERT_PRIORITY_DIM |
| FCC_ZCS_ALERT_PRIORITY_TL | FCC_CS_CM_ALERT_PRIORITY_TL |
| FCC_ZCS_SCREENING_MODE_DIM | FCC_CS_CM_SCREENING_MODE_DIM |
| FCC_ZCS_SCREENING_MODE_TL | FCC_CS_CM_SCREENING_MODE_TL |
| FCC_ZCS_ALERT_TYPE_DIM | FCC_CS_CM_ALERT_TYPE_DIM |
| FCC_ZCS_ALERT_TYPE_TL | FCC_CS_CM_ALERT_TYPE_TL |
| FCC_SAN_ALERT_STD_CMNTS_MAP | FCC_CS_ESC_AL_STDCMNTS |
| FCC_SAN_STD_CMNTS_DIM | FCC_CS_CM_SAN_STD_CMNTS_DIM |
| FCC_SAN_STD_CMNTS_TL | FCC_CS_CM_SAN_STD_CMNTS_TL |
| FCC_ZCS_ALERT_ACTIONS_DIM | FCC_CS_CM_ALERT_ACTIONS_DIM |
| FCC_ZCS_ALERT_ACTIONS_TL | FCC_CS_CM_ALERT_ACTIONS_TL |
| FCC_ZCS_EVENT_STATUS_DIM | FCC_CS_CM_EVENT_STATUS_DIM |
| FCC_ZCS_EVENT_STATUS_TL | FCC_CS_CM_EVENT_STATUS_TL |
| FCC_SAN_EVENTS_STD_CMNTS_MAP | FCC_CS_ESC_EVNT_STDCMNTS |
| FCC_ZCS_MATCH_RULE_DIM | FCC_CS_CM_MATCH_RULE_DIM |
| FCC_ZCS_MTCH_RULE_ENT_ATTR_MAP | FCC_CS_CM_MTCH_RULE_ENT_ATRMAP |
| FCC_ZCS_ENTITY_ATTR_DIM | FCC_CS_CM_ENTITY_ATTR_DIM |
| FCC_ZCS_MTCH_RULE_WLS_ATTR_MAP | FCC_CS_CM_MTCH_RULE_WLS_ATRMAP |
| FCC_SAN_SCMNTS_ENTITY_ACTN_MAP | FCC_CSCM_SCMNTS_ENT_ACTN_MAP |
| FCC_SAN_STD_CMNTS_ENTITY_MAP | FCC_CSCM_STD_CMNTS_ENT_MAP |