5.2 Accessing Case Summary Page

This section explains how to access the Case Summary page.

To access the Case Summary page, follow these steps:

1. Navigate to the Enterprise Case Investigation page. For more information, see the Getting Started section.
2. Select Search Case. The Search and List page is displayed.
3. Search cases based on your requirement. For more information, see the unresolvable-reference.html#GUID-620BE20F-5C43-4503-8446-53983DCA1470 section.
4. Click the required Case ID link. The Case Summary page is displayed.

   Note:

   If the selected case is locked, that is, another user has currently accessed the same case, a message is displayed, informing you that the case is locked by another user. Click OK to view the Case Details page in view-only mode or click Cancel to return to the Case List. You cannot take action on the case.