5.3 Using Case Context

This section describes how to view complete case details and take appropriate action on the case.

The Case Context section provides a brief description of the case and the context for determining what actions have to be taken to dispose of the case. The Case Context is displayed on the top of every tab. Once you have entered the workflow for a single case (by a selection of the case from the Case List), the Case Context remains visible to you as you navigate the various tabs relevant to the particular case. You can also click the Down Arrow or Left Arrow buttons to contract and expand the Case Context. By default, the Case Context is displayed in the contracted mode. Case ID, Title, Status, and Priority details are visible on the header in a contracted mode with an expand sign visible on it