4.3.3 Acting on Cases

You can take various actions on cases that are listed in the Case List section.

Actions are visible as per your access permissions.

For more information, see the Acting on Cases section.

Assigning a Case

You can assign a case to yourself, to a user, or to user groups.

For more information, see the Assigning Case section.

Adding Evidence to Cases

You can add attachments and comments to the case.

For more information, see the Adding Evidence section.

Viewing Workflow

The Workflow Monitor option allows you to view the workflow of the Case Type which is used during the creation of the case.

Figure 4-5 Workflow Monitor

For more information on Processing Modelling Framework (PMF), see the Oracle Financial Services Enterprise Case Management Administration & Configuration Guide.