6.5 Adding Evidence

This section guides you on how to add comments and attachments to the case or cases.

• Evidence is added to a case from the Take Action window, Case List page, and Case Summary page.
• Evidence is comments and attachments, they provide more insight into the case investigation.
• Add comments or attachments to the selected cases, exclusive of any other actions or as a part of any other action.
• Adding comments and attachments to the case does not change the status of the case. The comment action is reflected in the audit of a case.
• Attachments are removed from the case. This does not change the status of the case
• If any other non-status changing actions are taken along with evidence actions, then the evidence actions are audited with higher-order actions. In case, any status changing action is taken along with non-status changing actions in addition to evidence action then the evidence actions are audited with status changing action.

To add comments and attachment to multiple cases, follow these steps:

1. Navigate to the Case List page. Select one or more cases using check boxes.

   Note:

   If you select cases with Closed status and try to add evidence, an error message displays
2. Click Add Evidence. The Add Evidence pop-up window displays.

   Figure 6-3 Add Evidence

   
   

   

   
   
3. Select the Evidence Type Comments or Attachment. By default, Comments option is selected as Evidence Type.
4. Select standard comments from the Standard Comments multi-select option. Or, enter your own comments in the text box and click Save.

   Note:

   The standard comments are based on the current case type. You can select as many comments from the Standard Comments selection box as appropriate.

   Or, to attach documents, select Attachment in Evidence Type. The Attachment details are displayed.

5. Click Attach. Select documents from the source. You can attach multiple documents at a time. The size of attachment and percentage of attachment progress displays.
6. Enter comments in the Attach Comments box.
7. Click Save. The system records the action, updates the case information, and displays the added comments and attachments in the Comments and Attachment section of the Evidence.
   If evidence actions are performed through the Take Action window, the following validations are applied.

   • If you select cases in the Case List page in Closed status and try to perform evidence actions, an error message displays. To save this action, select at least one status-changing action.
   • In the Case Summary page, if the case is in Closed status and try to perform evidence actions, an error message displays. To save this action, select at least one status-changing action.