9 Archive or Unarchive Cases

You can archive old-closed cases in order to improve performance. This Archived Cases page displays only the closed cases. It helps you in loading the search result quicker. However, you cannot archive old business data. You can also bring back the archived cases into production whenever required. All relationship tabs will display archived, and non-archived data.

You can preview the cases and take action on them.

• Even if a user selects a status other than Closed from the Status drop-down in Advanced Search, only closed cases will be returned in the search results.
• If an archived case is re-opened with the Take Action button, the case will not be available in the UI (Archived Cases and Search Cases) until the Archival program is run to unarchive the case.