6.1 About Case Action

During the analysis of a case, you can take various actions, such as setting the due date to a case, assigning a case to the user, and adding evidence to a case to document the analysis and resolution of thecase.

• Actions are performed individually and along with other actions. Multiple actions are taken simultaneously. For example, you can simultaneously assign a case, add comments to the case, add attachment to the case, and e-mail the case details.
• Actions are displayed based on the case type, case status, and user role.
• Some actions represent definitive progress in analysis and therefore can update the status of the case.
• The actions available when a user selects more than one case shall be determined by the intersection of actions available for each of the cases.
• Recommend actions enable you to propose the closing of a case but requires authorized users to look at that case before it can actually be closed. This is applicable if you have configured Four- eyes approval.

Note:

• If the selected case is locked, that is, another user has currently accessed the same case, an error message displays.
• If another user locks all selected cases, an error message displays.
• If some but not all of the selected cases are locked, the following message displays: One or more cases are locked by another user. Click OKto continue performing actions for cases, which are not locked.
• If you fail to select at least one check-box and click on any action button, an error message displays.