8 Creating Cases

This chapter explains the concept, users, and step-by-step instructions to create cases manually.

About Case Creation

• Cases are created for investigating business entities involved in potentially suspicious events.
• If there is a need for investigation on an entity for which there are no open cases, then you can create case manually and proceed with the investigation. This section explains how to create a new case.
• Only privileged users can create a case.
• Cases are created by users by entering new case information manually.
• Case types are displayed based on the logged-in user.
• Cases are created based on the case type. For example, AML Surveillance and Fraud Account.
• Fields are displayed based on the case type selected.
• Case type attributes (fields) are configured in the Case Designer by the Administrator. For more information, see Administration and Configuration Guide.

Note:

Since the manual adding of events and watchlist features is not available for these case types, manual case creation using the CS Case Type is not supported.