14.1 Taking Action on Suppression Requests

When event suppression requests are submitted for approval, the supervisor can review and approve or reject them.

To take action on an event suppression request, follow these steps:

  1. Navigate to Suppression Administration page.
  2. Select the Suppression ID.
  3. Click Take Action. The Take Action pop-up window displays.
    Based on the current status of event suppression, different actions are taken as described the following table.

    Table 14-1 Suppression Status and Actions

    Event Suppression Current Status Available Actions
    Pending Approval
    • Approve Suppression
    • Reject Suppression
    Approved
    • Expire Suppression
    • Extend Suppression
    Rejected
    • Approve Suppression
    Expired
    • Approve Suppression
    • Reject Suppression
  4. Select 3, 6, 9 or 12 months from the Duration from the drop-down list. Administrator can configure additional Durations to display in this list.
    For more information, see the Event Suppression section in Administration and Configuration Guide.
  5. Select the Expiration Date. This will be populated based on the options selected in the Duration drop-down list. Selecting a different date will overwrite the existing value.
  6. Enter comments in the Comment box for the selected option.
  7. Click Save to take action on the suppression rule.