5.6.6 Using Employee Tab
About Employee Tab
- Employee List: details the list of an employee associated with the selected case.
- Employee Details: provides complete information of the selected employee.
- View and analyze the list of employees who are associated with the case
- Associate new employees with the case
- Disassociate or modify existing employees
- View and analyze complete details of each employee
- Designate as an involved party
- Retrieve the latest employee details in the Current Information window
- Add, modify, and remove account and contact information
Managing Employees List
- Adding, modifying, and removing an employee. For more information, see Managing Business Entity List.
- Designating employee as an Involved Party. For more information, see Designating as Involved Party.
- Viewing current information of an employee. For more information, see Viewing Current Information.
Managing Employee Details
This section allows you to view and analyze the complete details of the selected employee. You can add, modify, and remove employee details such as Account and Contact Information.
Viewing Employee Details
This section displays the detailed information of the employee such as employee ID, employee name, type. You can modify employee details. For more information, see Managing Business Entity List.
Managing Employee Accounts
This section displays the list of all accounts that are associated with the employee. You can associate additional accounts to the employee and modify or remove the existing accounts.
Note:
Only those accounts that are part of the case and are available in the Account tab of the case can be associated with the employee. To associate new accounts to the employee for the current case, then they should be added to the case through Add action in the list of business entities section of the Account tab. For more information, see Managing Business Entity List.To add, modify, and remove account, see Managing Business Entity Records.
To add a new account, enter employee managed role or employee-owned role in the Account window.
Managing Employee Contact Information
This section displays the list of addresses, phone numbers, and emails associated with the selected employee. You can add new contact information and modify or remove the existing contact information.
To add, modify, or remove contact information for the selected external entity, see Managing Business Entity Records.