14.12 Configuring Case Age Calculation

This section describes how to configure the Case Age Calculation.

This parameter allows the client to specify whether the calculation of the age of a case is to be done in Calendar or Business days. The param value can be either C or B.

The default value is Business (B).

To modify the Case Age Calculation parameter, follow these steps:
  1. Open the Manage Common Parameters screen.
  2. Select Used for Design from the Parameter Category drop-down list.
  3. Select Case Age Calculation from the Parameter Name drop-down list.

    Figure 14-5 Case Age Calculation

    This image shows the Case Age Calculation parameter screen.
  4. Edit the required parameter details and click Save. A confirmation dialog box appears with the message: Would you like to Save these actions?
  5. Click OK. A dialog box appears with the message: Update Operation Successful.
  6. Click OK. The Manage Common Parameters page is displayed.