14.28 Configuring Lock Time Period for Case Actions

This section describes how to configure the Lock Time Period for Case Actions.

Cases are locked when you are taking actions on them, however, the lock is opened when you complete the action. If you close the browser window while the lock is still active, then the lock remains active until it expires. This prevents other users from acting on the locked case.

By default, the system retains the lock for 30 minutes. This parameter applies to Case Management implementations. If you want to change the time period for this lock, then follow these steps:
  1. Open the Manage Common Parameters screen.
  2. Select Used for Design from the Parameter Category drop-down list.
  3. Select UI Lockout Time from the Parameter Name drop-down list.
  4. Edit the required parameter details and click Save. A confirmation dialog box appears asking: Would you like to Save these actions?
  5. Click OK. A Confirmation dialog box appears with the message: Update Operation Successful.
  6. Click OK. The Manage Common Parameters page is displayed.

    Note:

    UI Lock-Out Time should be mentioned in minutes. That is, param_value_tx value must be in minutes.