12.4 Defining Case Type

This section describes the key features and how to define a Case Type in the Case Designer.

  • A Case Type is the second level definition after Case Class through which cases are created.
  • Provides a more detailed classification of a case. For example, If the Class is AML, the Type can be AML Surveillance.
  • Add new case types and modify the existing case types.
  • Define related attributes, entities, and workflow.
  • Controls the display and behavior of fields on the Case Search, Case Context, Create Case page.
  • Determines the display of tabs in the Case Summary page, and drives the case action workflow.
  • Must associate one Workflow to the Case Type.
  • The data displayed on the tab is not controlled by case type.

Adding Case Type

Configuring Optional Definitions in CaseType

About Optional Definitions

Defining Attributes

About Attributes

Adding Optional Attributes to the Case Type

Deleting Attributes

Defining Entities

About Entities

Adding Optional Entities to the Case Type

Deleting Entities

Defining Workflow

About Workflows

Adding Workflow

Deleting Workflow

This section describes how to add a new case type to the existing case class along with related attributes, entities, and workflow.

To add a new case type, follow these steps:
  1. Navigate to the Case Designer page.
  2. Click the Case Type Definition tab.

    Figure 12-4 Case Type Definition

    This image shows the Case Type Definition screen.
  3. Click Add. The Case Type Definition page is displayed.

    Figure 12-5 Case Type Definition

    This image shows the Case Type Definition screen.
  4. Enter the following information in the respective fields.

    Note:

    The fields marked with * (asterisk) are mandatory. The Save button is disabled till you enter mandatory fields. You must associate one Workflow to the CaseType. For more information on associating a workflow, see Defining Workflow section.
  5. If you want to create a case type with only default fields, click Save. The following message is displayed: Case Type is created successfully.
  6. When you modify case type definitions, you cannot edit the Case Type name.
  7. The Case Type is created with the default attributes, entities, and workflow. The newly created Case Type is added in the LHS menu under the respective Case Class.
  8. Or, if you want to add optional definitions to Attributes, Entities, or Workflow sections of newly created case type, then continue with Configuring Optional Definitions in CaseTypesection.

This section explains about optional definitions and how to manage them in Case Designer.

  • Additional attributes and entities are defined as optional definitions.
  • If any optional definitions are removed from the Case Type, then it is not shown in the Case Summary. This impact is generic irrespective of the status.

This section describes additional attributes definitions and how to configure them in the Case Type.

  • Attributes are fields that display on the Case Search, Case Context, and Create Case page of ECM UI.
  • Classified into mandatory and optionaldefinitions.
  • MandatoryAttributes - Case ID, Class, Type, Status, Title, Jurisdiction, Business Domain, Priority, Created, Owner Organization, Due, Owner, Closed, Assignee, Description.
  • Optional Attributes - Document Control, Scenario Class, and Risk Score.
  • Configure Attributes definitions to show or hide them on ECM UI.
  • By default, all mandatory attributes are shown in the Attributes section.
  • Can add or remove only optional attributes using Case Designer.
  • Dynamic rendering of the attributes based on their behavior across the different case pages. For example, the Case ID attribute is hidden on the Create Case page but it is disabled on the Case Context page.
  • Whenever changes happen to attributes those changes are reflected on all case-related pages based on its behavior in the Enterprise Case Management UI.
  • Due to performance concerns, we restrict the loading of Case Type Attributes’ drop-down values in the Attributes section of Case designer screen. However, the Case Designer displays all types of fields.

This section explains how to add optional attributes to a case type. By default, optional attributes are displayed in the Available Attributes box. The mandatory attributes are displayed in the Selected Attributes box. You can select optional attributes and move them to the Selected Attributes box. All attributes that are in the Selected Attributes box appear as fields in the case related pages of ECM UI based on its behavior.

To add optional attributes, follow these steps:
  1. Navigate to the Case Type Definition page.
  2. Click the Attributes tab. The optional attributes are displayed in the Available Attributesmenu.

    Figure 12-6 Attributes Page

    This image shows the Attributes Page.
  3. Select the required attributes from the Available Attributes menu and click button. The selected optional attributes are moved to the Selected Attributes menu and these are displayed in the Attributes sections.

    Note:

    The newly added attributes are marked with a red cross icon.
  4. Click Save. The following message is displayed: Case Type is created successfully.

    Note:

    If you modify existing Case Type attributes, the following message is displayed: Case Type is updated successfully.
  5. Click OK. The Case Type is updated with optional attributes.

    Note:

    CS Case Type Specific Attributes must not be mapped to other case types.

This section explains how to remove optional attributes from the Case Type.

To remove optional attributes, follow these steps:
  1. Navigate to the Case Type Definition tab.
  2. Select the required Case Type. Go to the Attribute section.
  3. Click the red cross icon against the required attributes to remove from the Attributes section. The deleted attributes are moved back to the Available Attributes box.
  4. Click Save. The Attribute section is updated.

    Note:

    The deleted attributes are not displayed on the case related pages in the Enterprise Case Management UI.

This section describes an Entity and how to configure it in the Case Type.

  • Entities are tabs that display on the Case Summary section of ECM UI after you define them in Case Designer.
  • Defines entities to show or hide them on the Case Summary.
  • Entities are classified into the following:
    • Mandatory Entities – These entities are by default associated to the case type at the time of creation. These entities cannot be disassociated from the case type.
    • Optional-Default Entities - These entities are by default associated to the case type at the timeof creation. These entities can be associated/disassociated to/from the case type using Case Designer. Evidence, Relationship, Audit History are the Optional-Default entities provided out of the box.
    • Optional Entities - These entities are not by default associated with the case type at the time of creation. These entities can be associated/disassociated to/from the case type using Case Designer. Event Details, Narrative, Correlation, Account, Customer, Employee, Household, Investment Advisor, External Entity, Correspondent Bank, Transactions, Financials, Involved Party, Network Analysis, Customer Screening, KYC Risk Score, External Entity Screening, Trade, Trade Finance, Real-Time Screening are the Optional entities provided out of the box.
  • Case Summary section of ECM UI display entities (tabs) even there is no data is associated with the entity.
  • Add or remove only optional and optional-default entities.
  • Ordering of entities can be configured.
  • Whenever changes happen to entities those changes are reflected in the Case Summary section for that Case Type in Enterprise Case Management UI.

This section explains how to add optional entities to a case type. By default, optional entities are displayed in the Available Entities menu. The mandatory entities are displayed in the Selected Entities menu. You can select optional entities and move them to the Selected Entities menu. All entities that are in the Selected Entities menu appear as tabs on the Case Summary page of ECM UI.

To add optional entities, follow these steps:
  1. Navigate to the Case Type Definition page.
  2. Click the Entities tab. The optional entities are displayed in the Available Entitiesmenu.

    Figure 12-7 Entities Page

    This image shows the Entities Page.
  3. Select the required entities from the Available Entities menu and click the right arrow button. The selected optional entities are added to the Selected Entities menu and these options are displayed in the Entities sections as tabs.

    Note:

    The newly added entities are marked with red cross icons.
  4. Select the required tab. Hold it and move to position it according to yourrequirements.
  5. Click Save. The following message is displayed: Case Type is created successfully.

    Note:

    If you modify existing Case Type attributes, the following message is displayed: Case Type is updated successfully.
  6. Click OK. The Case Type is updated with optional entities.

This section explains how to remove optional entities from the case type.

To remove optional entities, follow these steps:
  1. Navigate to the Case Type Definition tab.
  2. Select the required Case Type. Go to the Entities section.
  3. Click the red cross icon against required entities to remove from the Entities section. The deleted entities are moved back to the Available Entities menu.
  4. Click Save. The Entities section is updated.

    Note:

    The deleted entities (tabs) do not display on the Case Summary section in the Enterprise Case Management UI.

This section describes the workflow and its usage in case type.

  • Workflows are tabs that display on the Case Summary section of ECM UI after you define them in the Process Modelling Framework (PMF). For more information, see the Process Modelling Framework section.
  • Only one workflow selection at a time

This section explains how to add a workflow to a case type. The workflow selection is optional for a case.

By default, the list of defined workflows will be displayed in the Available Workflows box. You can select the workflow and move them to the Selected Workflows box. The workflow that is in the Selected Workflows box appear as fields in the case related pages of ECM UI based on its behavior.

To add a workflow, follow these steps:
  1. Navigate to the Case Type Definition page.
  2. Click the Workflow tab. The defined workflows are displayed in the Available Workflows menu with the following format:

    Process Name (ProcessID) - v#

    Here:

    • Process Name is the name of the workflow.
    • ProcessID is the unique identifier assigned to this workflow.
    • v indicates that a version number is going to follow.
    • # is the actual version number assigned to this workflow.

      Figure 12-8 Workflow Page

      This image shows the Workflow Page.
  3. Select the required workflow from the Available Workflows menu and click button. The selected workflow is moved to the Selected Workflows menu and these are displayed in the Workflow sections.

    Note:

    The newly added attributes are marked with red cross icons.
  4. Click Save. The following message is displayed: Case Type is created successfully.

    Note:

    If you modify existing Case Type attributes, the following message is displayed: Case Type is updated successfully.

This section explains how to remove the workflow from the Case Type.

To remove the workflow, follow these steps:
  1. Navigate to the Case Type Definition tab.
  2. Select the required Case Type. Go to the Workflow section.
  3. Click the red cross icon against the required workflow to remove from the Workflow section. The deleted workflow is moved back to the Available Workflows box.
  4. Click Save. The Workflow section is updated.

Editing Case Type

This section describes how to modify existing Case Type definitions.

To modify a case type, follow these steps:
  1. Navigate to the Case Designer page.
  2. Click the Case Type Definition tab.
  3. Select an existing case type in the LHS menu. The Case Type Definition page is displayed.
  4. Modify the necessary details in the Case Class and Description fields. Case Type is not editable.
  5. Click Save. The Case Type Definition section is updated.

The modified Case Type definitions are updated in the Enterprise Case Management UI.

To modify or delete Attribute or Entity definitions, see Defining Attributesand Defining Entitiesrespectively.