14.31 Exporting Cases

This section describes how to export the Cases.

For all roles, ECM enables you to export data in Excel and CSV formats where you can then review and edit the data as necessary. The Excel function exports all records available on the list.

Note:

Export to Excel and export to CSV actions are recorded in the fcc_generic_action_audit table.

1. Execute the following query in Atomic Schema- select t.*,t.rowid from fcc_ui_module_conf t where t.v_ui_module_id = 'CM_CS_CASELIST_GRID'
2. In the column V_MODULE_PROP, find the configuration - "noOfRowsToExport":100,
3. Modify the number 100 to the number required and commit.