14.39 Managing Additional Configurations

The section describes the additional configurations that need to be carried out by the system administrator.

Configuring File Type Extensions

The list of file type extensions that are allowed to be attached while performing document attachment action should be configured as comma-separated values in the CONFIGURATION table of the OFSSAAI configuration schema in its PARAMVALUE column where PARAMNAME is DOCUMENT_ALLOWED_EXTENSION.

Note:

Extension types are case sensitive. For example, files saved with a .png and a .PNG extension, the .PNG file fails when attaching to the case if it is configured for "png" only.