12 Managing Case Designer

This section describes the concept behind Case Designer and configuring a case using the Case Designer UI by the Administrator user.

Case Designer allows to configure Case Class, Case Type, and associated definitions. Based on the configuration, definitions are dynamically rendered in the Case Management application to investigate cases and take appropriate actions on them for case resolution.

• Case Class: Create a case class or use an existing one. A Case Class is a grouping definition (AML, Fraud, and KYC). Case Type is where the case is actually defined. Each Case Type is associated with a Class and a Class can have multiple Case Types.
• Case Type: In the case type, the majority of the case definition is made. Here, you can define the various attributes associated with the case as well as the business entity tabs and the workflows that all cases of this type will follow.
• Case Attributes: Case attributes are specific data fields that can be associated with a case. Many of these are required and come pre-selected out of the box. These attributes are applicable to all cases regardless of type. Other attributes can be added to the individual case Type and custom attributes can also be created. For each case type parameters can be set to control how that attribute behaves.
• Case Entities: Case Entities are the tabs that are seen when viewing a case. Entities are related to two types: business data and operational. Business data entities are items like customer, account, and correspondent bank. After selecting one of these entities, it will be displayed when viewing a case. Operational Entities are mandatory for a case type. These are types, like Audit Trail, Narrative, and Evidence which are necessary to disposition a case.
• Case Workflow: The case type’s workflow is first defined in AAI’s Process Modeling Framework application. Once it is created there it can be selected for a specific case type. Each case type can only have one workflow.

The following is a list of features:

• Create and modify Case Class and Case Type definitions.
• Case Class is the topmost definition through which a case is created.
• Case Type provides a detailed classification of a case. For example, you can create a Case Class as AML and Case Type as AML Surveillance and related Attributes (Jurisdiction, Business domain, and so on), Entities (Narrative,Evidence, and so on), and Workflow (Case Management)
• Define related attributes, entities, and workflow in the Case Type.
• Case Type definitions control the display of tabs and fields on the Case Management UI.
• Changes to Case Class and Case Type definitions are automatically reflected in the Case Management UI.